Terms of service

Terms of Service – Soil & Soul Studio

Last updated: 28th April 2026

These Terms of Service govern your use of our website and the purchase of products from Soil & Soul Studio (“we”, “us”, “our”).

By using our website or placing an order, you agree to these terms.

1. About us

Soil & Soul Studio
Email: studio@soilandsoul.uk
Address: 5 Station Parade, Ockham Road South, East Horsley, Leatherhead, KT24 6QW, United Kingdom

2. Using our website

You agree to use our website for lawful purposes only. You must not misuse the site, attempt to gain unauthorised access, or interfere with its operation.

3. Products

We aim to ensure product descriptions and images are accurate. However, colours and appearance may vary depending on your device.

All products are subject to availability, and we may withdraw items at any time.

4. Orders

When you place an order, you are making an offer to purchase a product.

We will confirm acceptance of your order by email. A contract is formed only when your order is accepted.

We reserve the right to refuse or cancel orders where necessary (for example, due to stock issues or payment problems).

5. Prices and payment

All prices are shown in GBP and include VAT where applicable.

Delivery charges will be clearly displayed at checkout.

Payment must be made in full at the time of order.

6. Delivery

We aim to deliver within the timeframes stated on our website, but these are estimates and not guaranteed.

We are not responsible for delays caused by couriers or circumstances outside our control.

7. Returns and refunds

Your rights to cancel and return items are set out in our Refund Policy [LINK].

This does not affect your statutory rights under UK law.

8. Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights you have under the Consumer Rights Act 2015

We are not liable for:

  • Indirect or consequential losses
  • Losses not reasonably foreseeable

9. Intellectual property

All content on this website (including images, text, and branding) is owned by or licensed to us and may not be used without permission.

10. Third-party services

Our website is hosted by Shopify, and we may use third-party services to operate our business. We are not responsible for third-party websites or services.

11. Changes to these terms

We may update these Terms from time to time. The latest version will always be available on our website.

12. Governing law

These Terms are governed by the laws of England and Wales.