Privacy policy

Privacy Policy – Soil & Soul Studio

Last updated: 14^th April 2026

Soil & Soul Studio (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you use our website or make a purchase.

 

1. Who we are

Soil & Soul Studio is the data controller responsible for your personal data.

Contact details:
Email: studio@soilandsoul.uk
Address: 5 Station Parade, Ockham Road South, East Horsley, Leatherhead, KT24 6QW, United Kingdom

 

2. The data we collect

We may collect and process the following personal data:

·       Name, billing and delivery address

·       Email address and phone number

·       Payment details (processed securely via our payment providers)

·       Order details and purchase history

·       Communications you send to us

·       Technical data (such as IP address, browser, and device information)

 

3. How we use your data (legal basis)

We only use your data when the law allows us to. This includes:

·       To process and deliver your orders, including sourcing or fulfilling products via third-party platforms(contract)

·       To communicate with you about your order (contract)

·       To manage our business and keep records (legal obligation)

·       To prevent fraud and improve our services (legitimate interests)

·       To send marketing emails where you have given consent (consent)

You can opt out of marketing at any time.

 

4. How we share your data

We only share your data where necessary, including with:

·       Shopify (our website platform)

·       Payment providers

·       Delivery and shipping companies

·       IT and service providers who support our business

·       Wholesale and fulfilment partners, where products are sourced or fulfilled via third-party platforms

Where we share your data with third-party platforms, they may process your data in accordance with their own privacy policies.

All third parties are required to respect the security of your personal data and to process it in accordance with the law.

5. International transfers

Some of our service providers (such as Shopify) may process your data outside the UK. Where this happens, we ensure appropriate safeguards are in place.

6. How long we keep your data

We only keep your data as long as necessary, including:

·       Order and financial records: up to 6 years (for tax/legal purposes)

·       Marketing data: until you unsubscribe

·       Customer enquiries: for a reasonable period to support your query

7. Your rights

Under UK data protection law, you have the right to:

·       Access the personal data we hold about you

·       Request correction of inaccurate data

·       Request deletion of your data

·       Object to or restrict how we process your data

·       Withdraw consent (for marketing at any time)

To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

8. Cookies

We use cookies to improve your experience on our website. You can manage your preferences through your browser or our cookie banner.

9. Security

We take appropriate measures to protect your personal data, but no system is completely secure.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on our website.